Primary Support Email
Best for all support requests, triage, onboarding, and escalation initiations.
Need reliable Support for Adyant One?
We route every request through a structured triage process so your team gets the right help, fast. Use the pathways below for technical issues, onboarding questions, and account guidance—without the usual back-and-forth.
Typical first response in 2–8 business hours depending on severity.
How to Reach Us
Choose the channel that matches urgency and context. Email is our primary intake and is monitored continuously during business hours.
Self-Help Knowledge Base
Browse setup guides, known issue workarounds, and admin best practices.
Urgent Production Impact
If critical workflows are blocked, label your email subject with [P1] and include environment + timestamp. Our incident triage lane will prioritize response immediately.
Response Times
SLA windows depend on impact level and request type. Include clear reproduction details to accelerate resolution.
Production outage, no workaround.
First response: 2 hours
Core workflow degraded with workaround.
First response: 4 hours
General support and non-blocking defects.
First response: 8 hours
Best-practice and optimization help.
First response: 24 hours
Knowledge Base
Placeholder links below mirror how your documentation categories can be organized. Replace with final URLs when docs are published.
Getting Started
Configuration
Integrations
Troubleshooting
Security & Compliance
Release Notes
Onboarding Help
New teams get the fastest outcomes with structured onboarding. This path helps avoid misconfiguration and accelerates go-live.
Discovery & Objective Mapping
Share use cases, expected traffic, security constraints, and launch milestones.
Environment Setup & Access Controls
Configure workspace defaults, connect integrations, and set role-based permissions.
Validation & Launch Readiness
Run end-to-end checks, align fallback procedures, and confirm monitoring alerts.
Technical Issue Reporting Checklist
Clear reports reduce resolution time significantly. Include the checklist details when emailing support.
Before you submit
Suggested email subject format
[P2] API timeout in production - Workspace Name
Escalation Process
If expected progress is not met, we escalate through dedicated owners to restore momentum and visibility.
Support Triage
Initial classification by severity, scope, and reproducibility.
Specialist Assignment
Domain expert takes ownership and communicates immediate next actions.
Engineering Escalation
Triggered for unresolved high-impact defects or recurring regressions.
Leadership Review
Executive oversight for ongoing critical incidents and customer communication cadence.
To initiate escalation, reference your original ticket context and send to info@adyantone.com with subject line prefix [Escalation].
Frequently Asked Questions
Quick answers for common support concerns.
Email
info@adyantone.com
with severity, environment, and issue summary in the first message for the quickest triage.
Yes. We provide structured onboarding support that includes setup review, role/permission guidance, and launch readiness checks.
Use P1 for outages with no workaround, P2 for high-impact degradation, P3 for standard issues, and P4 for advisory requests.
Absolutely. Reply to your existing thread or send a new message with
[Escalation]
in the subject line to
info@adyantone.com.
Standard SLAs are measured during business hours. For production-critical incidents, triage begins as quickly as possible based on on-call capacity.
Use the Knowledge Base section on this page; placeholder categories are already mapped and can be replaced with final documentation URLs.
Still need help?
Send your request to our support team and we’ll route it to the right specialist.
Include severity + environment for faster triage